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The IUP Journal of Management Research

Jul'14
Focus

A critical review of the recent research carried out in the field of Human Resource (HR) management systems employed by the industry across the domains reveals that much still needs to be done.

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Competency Mapping as a Strategic HR Tool in Manufacturing Industry: An Empirical Study
Regional Innovation System and Industrial Clusters: A Case of Sports Goods Cluster in Jalandhar, India
The Effect of Role Overload and Role Ambiguity on Job Performance of IT Professionals in India
Changed Job Market: The Art of Successfully Navigating Through Job Interviews
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Competency Mapping as a Strategic HR Tool in Manufacturing Industry: An Empirical Study

--Anuja Johri

Today’s corporate world is full of competition, where with changes in the external environment, the organizations have to face new problems and challenges. To cope with the changing environment and to create a competitive advantage for themselves, the organizations have to value and develop their human resources. So, it has become imperative for them to identify the characteristics and behavior of human resources that would lead them to sustain in this competitive era. Such behaviors are called ‘competency’, and to identify these competencies, the organizations go through the process of competency mapping. Emphasizing this, the present study explores and analyzes the process of competency mapping, i.e., how the organizations implement the process, and tries to find out how competency mapping process is used strategically by the organizations to achieve results and commitment by the employees. To analyze the process of competency mapping, a survey was conducted in 10 manufacturing companies in Pimpri-Chinchwad Municipal Corporation (PCMC) area of Pune that were implementing the process of competency mapping.

Article Price : Rs.50

Regional Innovation System and Industrial Clusters: A Case of Sports Goods Cluster in Jalandhar, India

--Priya Jhamb

The concept of innovation has always been found to be an important source of dynamic growth and structural transformation. The past few decades have witnessed the growing interest of academicians and policy makers in the area of innovation. This paper is an attempt to examine the innovation pattern and identify the factors determining the innovativeness of firms located in the sports goods cluster in Jalandhar, India. Factor analysis is applied to find out the small set of uncorrelated variables and to replace the large set of correlated variables. Principal component analysis through orthogonal rotation with varimax method is used for extracting the factors. The three factors found to be affecting the innovativeness of sports goods cluster in Jalandhar are networking, internal characteristics of firms and presence of competitors.

Article Price : Rs.50

The Effect of Role Overload and Role Ambiguity on Job Performance of IT Professionals in India

--Vandana Singh Gahlan and Khujan Singh

The present study examines the relationship between job performance and role overload and role ambiguity of Information Technology (IT) professionals in India. Data related to the variables were collected with the help of a standardized questionnaire from 400 IT professionals in India. The statistical analysis of the data reveals that IT professionals perceive high level of role overload and role ambiguity. Further, correlation analysis reveals that role overload and role ambiguity are significantly related to job performance, while multiple regression shows that role overload and role ambiguity are significant predictors of job performance.

Article Price : Rs.50

Changed Job Market: The Art of Successfully Navigating Through Job Interviews

--GRK Murty

As the youngsters become eligible to migrate from campuses to the ‘real’ world of work, the daunting task of facing the recruiters for pocketing a paying job stares at them menacingly. Today, recruiting has become so dynamic a field that new trends are evolving as a matter of routine. And securing a job in a sluggish economy is all the more challenging. It is therefore, essential for the prospective candidates to hone up their skills to make a better presentation of themselves so that the recruiter perceives them as having all that is needed to succeed at work.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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